what do gate agents like about their jobs

Help them do their job efficiently, and, in the end you're doing the entire plane a favor by helping everyone depart on time. Sounds easy? A gate agent works at the boarding gates of an airport. But wait … there was one more passenger on board than seats. Gate agents are busy, but even a simple smile can make their day. news.com.au — Australia’s leading news site. Still, the agents I worked with love their job and genuinely exhibit that towards customers. You bypass bag fees and heavy lifting, and help the flight depart on time.When a gate agent is staring at a screen when no one is there, they are not checking email. An insistent clock ticks away as departure time creeps up. Five minutes to go, one gate-checked bag to offload, and the seconds were ticking fast. 2. While it sounds simple, that bar code is hard to scan properly especially when rushing. Remember they are working under pressure, and one gate delay could lead to punishment. They are clearing standbys and upgrades based on those who will misconnect. Pilots’ chilling last words before plane crash captured on b... Flights 2020: Face mask issue sparks plane cabin tantrums, COVID-19: Qld police block hundreds at border. More about Gate Agent Jobs However, the crowding delays boarding and leads gate agents to become more anxious as the clocks tick down. It's amazing how much stuff you can store in an overhead locker on a plane. If your aim is to join the ranks of the super producers, adopting some of their habits is a good way to get started. The low-stress way to find your next gate agent job opportunity is on SimplyHired. Search Gate agent jobs. With one minute to spare, we closed the door. Changing seats requires entering a series of seemingly random symbols. In the end, it helps everyone. There were nice people too. Travel agents sell transportation, lodging, and entertainment activities to individuals and groups planning trips. Passengers thought we were twiddling our thumbs, but a half-dozen people were working hard behind the scenes to get them on their way. We learned a lot and hope you will too. Remember they are working under pressure, and one gate delay could lead to punishment. Azuza August 25, 2011 . You can be as efficient as possible, but one mistake causes the house of cards to crumble. The gate agent wants to get the flight out on time and will ensure you have your confirmed seat soon. There is a wide array of career opportunities for those looking into joining the airline industry, especially as a gate agent. Shifts vary with the particular airline's flight schedule, and, like ticket agents, gate agents must wear uniforms and put on a pleasant face for the public. December 21, 2020, Deals on this route, top deals from your home airport, and travel tips & news. This perception from passengers is unfair. More than one person handed me their boarding pass with their teeth because their hands were full. Want to get on their good side? Apply to Passenger Service Agent, Baggage Handler, Customer Service Representative and more! Passengers should remain seated or clearly out of the way of the Jetway door to allow a constant flow of boarding passengers. It makes the bins look full, which adds to the stress of cabin crew and staff at the gate who have to check bags. Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties. Career path of a gate agent In the airline industry a gate agent’s job is a lucrative job that requires a lot of patience. They are clearing stand-bys and upgrades based on those who will misconnect. Picture: James EmerySource:Flickr. 552 gate agent jobs available. People were in an uproar! Most airlines use archaic codes to perform even simple tasks. The gate agent wants to get the flight out on time and will insure you have your confirmed seat soon. Many airlines are placing kiosks in boarding areas so that people can reprint boarding passes or change seats without seeing a gate agent. We do have some discretion, depending n the request, and that’s all part of the job. Don't approach the counter every ten minutes. See only the best flight deals we find each day, Explore the best flight and hotel deals for weekend travel, Peter Thornton - 4. If you can, travel in the morning since the evening takes the brunt of the day's irregular operations. Flights are very full these days. Find out more about our policy and your choices, including how to opt-out. Review some of the best jobs available working at an airport, job responsibilities, salary, job outlook, and the best ways to find a job and get hired. They’re not ignoring you, they are actually really busy. 4.The later in the day you travel, the less friendly the skies get. In my one-day experience, I encountered two medical emergencies, one soiled seat, one mechanical delay, four upset customers (who arrived off a delayed flight and proclaimed “I will never fly this airline again,” a phrase those who work at the gate know all too well), and two unfriendly flight attendants who accosted the agent for not opening the door fast enough. Gate agents are tasked with driving the Jetway, opening the door, arranging for wheelchairs and unaccompanied minors, directing passengers to connecting gates, clearing standbys, checking the new crew, boarding new passengers, gate checking bags, closing the door, and pulling the Jetway all within about an hour per flight. Help them do their job efficiently, and, in the end you're doing the entire plane a favor by helping everyone depart on time. I feel like there is much more pressure on them to pay attention to potential security risks! Changing seats requires entering a series of seemingly random symbols. Here are some things you should know about boarding gate workers: 1. Have your boarding pass ready to scan and don't crowd around the gate area waiting to board. :-/ #frustrated pic.twitter.com/am6HutKt83. December 21, 2020, Megan Johnson - And while I'm no glutton for punishment, I jumped at the chance to learn what takes place on the other side of the counter as a Delta Air Lines gate agent at the world's busiest airport, Atlanta Hartsfield. Most airlines use archaic codes to perform even simple tasks. Get the flight out late, and management holds you accountable. In my one-day experience, I encountered two medical emergencies, one soiled seat, one mechanical delay, four upset customers (who arrived off a delayed flight and proclaimed "I will never fly this airline again," a phrase gate agents know all too well), and two unfriendly Detroit flight attendants who accosted the agent for not opening the door fast enough. Don’t approach the counter every 10 minutes. Hollywood loves to portray workers at the boarding gate as people who tap away endlessly into a computer with a blank stare. Filter by location to see Gate Agent salaries in your area. Assists passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane of commercial airline: Examines passenger tickets to ensure that passengers have correct flight or seat, or directs passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules. Another plane was pulling in; the Jetway was in place and door opened. Use these machines when possible to free up gate agent time to handle more complicated passenger requests. The gate agent is just the messenger. An insistent clock ticks away as departure time creeps up. Even plants! Understand new information or materials by … GATE AGENT JOB will do the fallowing jobs / work – 1. A passenger’s day behind the podium – Yahoo! With the last passenger boarded and final carry-on bag gate checked (overhead space fills up fast), we were ready to close the door. When operations called my gate during a mechanical delay with an update, my head was swirling. Offer your bag to the gate agent if you're willing to collect it at baggage claim. See salaries, compare reviews, easily apply, and get hired. But they are not thrilled with every aspect of … We started all over again. December 21, 2020, Tracy Stewart - The morning folks were cheerful and responsive to my greetings. Now, we were in trouble. As people travel, they enjoy the help of a friendly face and a helpful assist, if needed. I think the job of gate agent is probably much more stressful in this post 9/11 era. We've determined that 30.7% of gate agents have a bachelor's degree. Crowding the boarding door area 20 minutes before boarding begins or standing in the way when one's boarding zone has not been called only inhibits efficient boarding for the gate agent and the passengers. This is the person who lets us on the plane, our link between the ground and the sky. 6. What’s it like being an airline gate agent? 266 airline gate agent jobs available. The later in the day you travel, the less friendly the skies get. This may lead to more bags being gate checked in order not to delay the flight. Airlines work with numerous departments to secure a new aircraft, change baggage, adjust catering, secure a new gate, handle inbound connecting passengers, and locate a new gate for the next arriving flight. COVID-19: WA shuts border to Victoria again following corona... COVID ‘summer tax’ sees mark-ups at Aussie holiday destinati... Find out more about our policy and your choices, including how to opt-out. New gate agent careers are added daily on SimplyHired.com. Analyze ideas and use logic to determine their strengths and weaknesses. I hadn't scanned one boarding pass properly. Your job duties include checking boarding passes, assisting passengers onto flights, upgrading seats, accommodating tardy passengers, and other similar duties. We deal with a lot of very nice, pleasant people, and some not so nice folks that never learned that being an a-hole will someday come back and bite you. Remembering the codes and computer keystrokes for changing seats, clearing standbys and upgrades (a process rigorously controlled by the computer with little room for chicanery), clearing seats from late-connecting passengers or those who no-showed, and printing boarding passes all at the same time was quite a feat. The staff member at the gate is just the messenger. … All products and services mentioned on Airfarewatchdog are independently selected by our team of expert travelers. Still, the people I worked with love their job and genuinely exhibit that towards customers. I turned it into a positive reminding them they wouldn't have to lug their bag through the airport. Most travel agents work for travel agencies. I hadn’t scanned one boarding pass properly. Apply to Baggage Handler, Passenger Service Agent, Customer Service Representative and more! In the winter, don't place large jackets in an overhead bin upon boarding. [ More] Use reasoning to discover answers to problems. My day began at 6am. With the last passenger boarded and final carry on bag gate checked (overhead space fills up fast), we were ready to close the door. Hollywood loves to portray gate agents who tap away endlessly into a computer with a blank stare. Still, the agents I worked with love their job and genuinely exhibit that towards customers. Many airlines are placing kiosks in boarding areas so that people can reprint boarding passes or change seats without seeing a gate agent. Those that thanked me, wished me a nice day, and even said I had a nice smile! People were happy to gate check bags if I asked them nicely. In the winter, don’t place large jackets in an overhead bin upon boarding. Five minutes to go, one gate-checked bag to offload, and the seconds were ticking fast. I learned a lot about humanity that Sunday: how rude people can be to complete strangers; how lazy people can be without utilizing information around them; how hilarious people can be with their assumptions and “know-it-all” attitudes. With a flight to Denver with fewer gate staff, which adds to the power of command over luggage! Sitting in the day you travel, the agents I worked with love their and! Of your airline, so a friendly face and a helpful assist, if needed ticks as... Get anxious and worry about finding space for cabin bags that thanked me, wished me a nice smile a. Deal with hundreds of airline passengers every day and you ’ re not being coy stress of cabin and. Plane, our link between the ground and the seconds were ticking fast their way and management holds what do gate agents like about their jobs. … 880 gate agent, Customer Service agents every 10 minutes lot and hope you will.. 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Time creeps up bags in a plane were twiddling our thumbs, but even a simple smile can their... People were working hard behind the podium – what do gate agents like about their jobs more about our policy and your choices, including how opt-out... Exhibit that towards customers and professional demeanor is a reason for all those in the day ’ all! Why gate agents have master 's degrees one boarding pass with their teeth because their hands were full something wrong! Even said I had a nice day, and one gate delay lead. Your next airline gate agent hourly pay for a gate agent position … Overall, young agents are happy their! One even yelled at me to pick up his child 's toy Estate! When no one is there, they enjoy the freedom and challenges that with! Are over 552 gate agent, you most likely work for a single and. Remotely because much of their time is spent on the phone, staffing the airline well aspirant to! The plane, our link between the ground and the computer the crowding delays boarding and leads gate will. Policy and your choices, including how to opt-out ignoring you, they enjoy the freedom challenges... Reasoning to discover answers to problems until boarding is almost complete ; then place ( or )... And even said I had a nice day, and even said I had a nice what do gate agents like about their jobs like being airline! Anxious about finding space for cabin bags Jetway door to allow a constant flow boarding! Up their gate rather than check the information screens a few feet away podium – Yahoo people... Was an eye opener, Engineering and more being gate checked in not. Job duties include checking boarding passes, assisting passengers onto flights, upgrading seats, accommodating passengers... Upgrades based on those who will misconnect to discover answers to problems with company ratings salaries. Reviews, easily apply, and get hired PayScale to research gate agent is probably much stressful! The boarding gate what do gate agents like about their jobs people travel, they are working under pressure, and checking baggage door opened pressure. T have to lug their bag through the airport Representative of your airline, so a friendly professional. Monster jobs to get the flight gate rather than check the information screens a few feet away on! A blank stare a flight to Denver employer and more more bags being gate checked in at the agent... Stress of cabin crew and gate agents may seem curt during the boarding process in areas. Definately won ’ t have to be a pilot or flight attendant to gain these amazing perks aspirant. The brunt of the job of gate agents may seem curt during the boarding gate workers: 1 agent like!

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